Refund policy
At KAZAS Cashmere, we are committed to ensuring your complete satisfaction with our luxurious women's cashmere clothing. If for any reason you are not entirely happy with your purchase, our return and refund policy is here to assist you.
Return Guidelines:
• Return Period: You may return your items within 14 days of the delivery date.
• Condition of Items: Returned items must be in their original condition, undamaged, and with all original swing tags attached. If items are returned worn, damaged, or without swing tags, no credit will be issued.
• Return Costs: KAZAS Cashmere will cover the return shipping costs for eligible items.
• Sale Items: Please note that we do not offer free returns on sale items.
How to Return an Item:
1. Contact Us: Email our customer service team at [your email address] within 14 days of receiving your order to initiate a return.
2. Receive Return Label: We will provide you with a prepaid return shipping label and detailed instructions on how to return your items.
3. Pack Your Return: Carefully pack the items in their original packaging, including all accessories and documentation.
4. Ship the Package: Attach the prepaid return shipping label to the package and drop it off at your nearest shipping location.
Refund Policy:
• Inspection: Once we receive your returned items, we will inspect them to ensure they meet the return criteria.
• *Processing Time: Refunds will be processed within 7-10 working days of receiving the returned items.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Non-Eligible Returns: If the items are returned worn, damaged, or without swing tags, no credit will be issued, and the items will be returned to you.
Liability for Lost or Damaged Goods:
• Customer Responsibility: Please note that we cannot accept liability for goods lost or damaged in transit. We recommend using the provided prepaid return shipping label and ensuring the package is securely packed to avoid damage during shipping.
Contact Us:
If you have any questions or need further assistance, please feel free to contact our customer service team at info@kazas.eu. We are here to help and ensure you have a pleasant shopping experience with KAZAS Cashmere.
Thank you for choosing KAZAS Cashmere. We appreciate your business and are committed to providing you with the finest cashmere clothing and exceptional customer service.